Shipping Policy

FREE SHIPPING ON ORDERS OF $200 OR MORE
Offer limited to web and telephone orders shipped Expedited Parcel Post within Canada.
Gift cards, and taxes do not count toward order total for free shipping eligibility.
Orders must meet Canada Post size and weight requirements (no dimension greater than 1m, weight less than 30kg)
Free shipping applies only to non-wholesale orders

Free shipping over $200 is not eligible on large sale / clearance items such as snowboards 

SHIPPING WITHIN CANADA
Orders are sent via Expedited Parcel Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Courtenay, BC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.


TAXES
If an order is shipped to the following provinces or territories, Artavi must collect the applicable taxes as described:

British Columbia (BC) – 7% PST on merchandise plus 5% GST on merchandise and freight
Alberta (AB) – 5% GST on merchandise and freight
Saskatchewan (SK) – 5% GST on merchandise and freight
Manitoba (MB) – 8% PST on merchandise plus 5% GST on merchandise and freight
Ontario (ON) – 13% HST on merchandise and freight
Quebec (QC) – 9.5% PST on the total of the merchandise and freight plus 5% GST on merchandise and freight
New Brunswick (NB) – 13% HST on merchandise and freight
Nova Scotia (NS) – 15% HST on merchandise and freight
Prince Edward Island (PE) – 14% HST on merchandise and freight
Newfoundland (NL) – 13% HST on merchandise and freight
Northwest Territories (NT) – 5% GST on merchandise and freight
Yukon (YT) – 5% GST on merchandise and freight
Nunavut (NU) – 5% GST on merchandise and freight

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and members are responsible for paying them. Artavi is unable to give estimates for these fees. Please contact your local customs office for more information.

Certain products or orders are too large, fragile and/or heavy to be shipped by our standard methods. Please email us at info@artaviskateboards.com, or call 1 (250) 590-2676 (Canada and USA) , and we will let you know if your order requires extra freight. A ground door-to-door service for larger items is also available – some restrictions apply.

Please call or email us for info on bulk orders and retailer pricing.

SHIPPING TO THE USA
Orders sent to the USA are shipped by Xpresspost. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Artavi is unable to provide estimates for customs fees. Check with your local customs office for more information.

Certain products or orders are too large, fragile and/or heavy to be shipped by our standard methods. Please email us at info@artaviskateboards.com, or call 1 (250) 590-2676 (Canada and USA) , and we will let you know if your order requires extra freight.

Please call or email us for info on bulk orders and retailer pricing.


INTERNATIONAL SHIPPING
Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For countries and delivery times visitCanada Post.

Orders going to international destinations are shipped by air mail. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Artavi is unable to provide estimates for customs fees. Check with your local customs office for more information.

Certain products or orders are too large, fragile and/or heavy to be shipped by our standard methods. Please email us at info@artavi.ca, or call 1(250)590-2676 (Canada and USA) , and we will let you know if your order requires extra freight.

SHIPPING RESTRICTIONS
Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, over-sized products, and complexity in exporting some items.

REFUNDS AND RETURNS

With the exception of shipping errors or a defective product, Artavi does not issue credit or refunds for shipping charges. In the event of any order with Free Shipping, returned items will be refunded minus the shipping charges incurred by Artavi. To be returned, products must be unused, with original packaging and tags.

No Refunds or Exchanges will be made on Clearance Items unless the product is covered under warranty or an error occurred processing your order.

For more information on refunds and returns, please see our return policy posted on the checkout page.

RUSH DELIVERY
Customers can request rush delivery at an additional cost at the time of your order. Depending on where you live there will be several shipping options presented to you on Checkout.

REFUSED SHIPMENTS
All shipments refused by the buyer for delivery will be charged a 40% restocking charge.